Our Approach: 

Focus on basics

Interactive learning

Case studies

Practical exercises

ENJOYABLE!

Date:

(TBD)

Venue & Fees:

5-Star Hotel

KD ----- Per Participant

Who Should Attend?

This course is especially useful for executives and managers who have an interest in achieving excellence in their organizations.

TQM for Organization Excellence

Total Quality Management (TQM) is a systematic customer-driven approach for achieving corporate excellence. This training course provides participants with the necessary knowledge and skills to successfully implement TQM in their organizations. Participants will:

• Learn the fundamentals of TQM.

• Know how to use the key TQM tools.

• Learn how to establish a culture of excellence.

 Course Highlights:

THE QUEST FOR EXCELLENCE

• What is corporate excellence?

• How TQM impacts your vision?

• Fundamentals of TQM

THE CUSTOMER IS ALWAYS RIGHT!

• Who are your constituents?

• Internal versus external customers

• Determining customer expectations & deriving commitments

QUALITY MANAGEMENT SYSTEM

• ISO 9000:2000 and TQM

• ISO requirements and documentation

• Auditing and registration process

PROBLEM-SOLVING IN TQM

• PDCA cycle and continuous improvement

• Quality management tools

• Developing metrics for TQM

PREPARING FOR TQM

• Establishing a culture of excellence

• Discovering your leadership priorities

• Leaders versus managers

DEPLOYING TQM IN YOUR COMPANY

• BNQA and other global excellence models

• Six sigma strategy for deploying TQM

• Implementing TQM locally

• Where to begin?